About Us
Welcome to SnapFramesDirect.com, proudly operated by Port A Distributing, LLC. We are deeply committed to ensuring your complete satisfaction with every interaction and purchase.
Contact Us
We love hearing from you! If you have suggestions, comments, or need assistance, please reach out via the contact details below:
Phone: (888) 780 7627
Email: onlinesales@snapframesdirect.com
Returns Address:
Port A Distributing LLC
1 Market Street, Dock 8
Passaic, NJ 07055
Mailing and Registered Office:
Port A Distributing LLC
4131 Spicewood Springs Rd,
Austin, TX 78759
Legal Statement
Governing Law and Jurisdiction
SnapFramesDirect.com, a service provided by Port A Distributing LLC in Texas, operates under the laws of the State of Texas. Your use of our site signifies your agreement to these terms, without regard to conflict of law principles.
Shipping and Handling
Domestic Shipping:
Unless otherwise specified at checkout, all orders are shipped via ground service using UPS or similar carriers. Need special delivery arrangements? Just give us a call!
International Shipping:
We handle international orders with special care and pre-arrangement. Please contact us to set up your international shipment.
Shipping Damages
We ensure all items leave our warehouse in pristine condition. If you receive a damaged package, either refuse the delivery or mark it as "RECEIVED DAMAGED" and take pictures. Contact us immediately with these details so we can address and resolve the issue swiftly.
Delivery and Liability
Delivery Schedule:
We strive to ship your order the same or next day. For international deliveries, shipping options will be confirmed over the phone.
Damage Upon Arrival:
If your goods are damaged in transit, please report it immediately to facilitate a quick resolution.
Limitation of Liability:
SnapFramesDirect.com shall not be liable for any special, indirect, incidental, or consequential damages arising out of or in connection with our website, services, or this agreement, including negligent conduct, except as allowed by law.
Transactions and Security
Order Confirmations:
An order confirmation does not signify our acceptance of your order, merely our receipt of it. Acceptance of your order and the completion of the contract between us will occur upon the dispatch of your goods, unless notified otherwise.
Credit Card Security:
All credit card transactions are encrypted with 128-bit encryption and are only decrypted at our secure card processor. We do not store credit card details on our website.
Privacy Policy
We value your privacy. SnapFramesDirect.com does not disclose your information to third parties, except as necessary to fulfill your order. Cookies are used on our site to enhance your shopping experience, manage the contents of your shopping cart, and process your orders. You can manage cookie settings in your browser to disable this feature if you prefer.
Returns and Refunds
Returns:
Though rare, if you need to return an item, we make it easy with our self-service return app. Please note, custom orders are final sales and cannot be returned. Start your return.
Refunds:
Eligible returns will be refunded within 30 days, provided items are returned in their original condition with all packaging intact.
Cancellations:
Orders cannot be cancelled once they have been shipped, especially custom orders.
Remittance:
Payment is required before shipping, except for Government Departments.
For more details or to reach our customer service, please use the contacts provided above. We are here to ensure you enjoy the best shopping experience at SnapFramesDirect.com.