Returns Policy

Returns Policy

At SnapFramesDirect.com, we are committed to excellence and your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we have streamlined our returns process to make it as seamless as possible.

Easy Returns

• Condition for Returns: Items must be returned in their original condition, including all packaging and accessories, to ensure they are fit for resale.
• Initiating a Return: Contact our customer service team via email or phone to start the return process. We are here to assist you every step of the way.
• Shipping for Returns: Customers are responsible for return shipping costs unless the item is returned due to a defect or our error.

Restocking Fee

• We strive to avoid restocking fees. However, they may apply depending on the item's condition or nature of the return.

Special Considerations

• Custom Orders: Returns of custom orders are not accepted as these items are made specifically to your specifications.
• Consider Shipping Costs: We encourage you to consider and get quotes for the shipping costs when returning a product, as they are non-refundable.

How to Process Your Return

1. Reach Out: Contact our customer support to initiate your return.
2. Package Your Return: Securely repackage the item in its original packaging. Ensure all components, accessories, and freebies are included.
3. Send It Back: Ship the item to our designated returns address. We will provide details during your return initiation.

Refund Process

Once we receive and inspect your returned item, if it aligns with our returns criteria, a refund will be issued to your original payment method. Please note that shipping costs are not refundable.